Discover Bank
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Discover Bank Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Discover Bank has 1.7 star rating based on 196 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Discover Bank to a friend or colleague.
- Rating Distribution
Pros: Less wait time to call customer care, Cash back, 0 percent interest for the promotional period.
Cons: Customer service, Customer care service, Not willing to help.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Discover Bank has 1.7 star rating based on 196 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Discover Bank to a friend or colleague.
- Rating Distribution
Pros: Less wait time to call customer care, Cash back, 0 percent interest for the promotional period.
Cons: Customer service, Customer care service, Not willing to help.Recent recommendations regarding this business are as follows: "STAY AWAY FROM DISCOVER BANK", "Avoid like the plague", "Stay away from them!", "Don’t waste your time with discover card", "Be careful and check all charges".
Most users want Discover Bank to offer a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Discover Bank Reviews
"Fraud attempt"
received an email from Meta saying that I had made an update to my Discover card, which I did not do. And a dollar was charged to my account. It seemed very...
"DISCOVER BANK"
AFTER MY COMPLAINT VS DISCOVER BANK IN NOV. 2023 I HAVE BEEN SCAMMED AND BLOCKED OUT AND BEING IGNORED FOR OVER 3 MONTHS NOW. - No access to my checking...
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Verified Reviewer
Robbed twice
Discover Bank robbery x2
Robbed me twice, courtesy of Discover Bank. Online accounts were hacked/compromised.
Found unauthorized transactions on my checking debit card. Called & went through fraud protection, filed a police report, & asked for ALL of my accounts to be locked. This request was also recorded by Discover. 2 hours later an unauthorized transfer of 7k was taken from my savings account.
Notified Discover, filed police report, etc. Discover now says they couldn't retrieve the UNAUTHORIZED transfer so tough *** Are they not FDIC insured as they claim? Is their online security so bad they cannot prevent this? Are their online reps so confused that my last call was transferred to (7) different people with no resolution?
If you have any hope of KEEPING your hard earned money do NOT, repeat DO NOT, put it in any Discover Bank accounts!!! Please learn from experience, dont be a victim like Discover has made me!
- Let your money be stolen
Preferred solution: Full refund
User's recommendation: Run as far as you can from Discover Bank!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
DISCOVER BANK
AFTER MY COMPLAINT VS DISCOVER BANK IN NOV. 2023 I HAVE BEEN SCAMMED AND BLOCKED OUT AND BEING IGNORED FOR OVER 3 MONTHS NOW.
- No access to my checking account - 2 bank accounts that were connected - fifth third bank and huntington bank checking accounts have also been disconnected and denied access by discover bank when tried to reconnect. - Debit Card is not working = no access to my money I tried calling discover bank in january several times, but due to over 10/20 min. wait time I was never allowed to speak with a real person. Due to serious health problems for better/cheaper health treatment on January 28th.
I moved to Poland (europe) until August, 2024, and it has become completely impossible to reach someone from discover bank - 7 hours time difference, expensive international calls from neighbors home phone. | still tried whenever fit and called at least 4 different times over the last several weeks. Just like in November, 2023, also on Jan. 29th.
scaM elephant insurance company tried again to charge my acct. again. even though I have been insured with Allstate from Nov. 9th.
until Feb. 9th. 2024. Finally, On March 20th.
I was able to reach someone from discover bank - Daya. I explained to her everything, I begged her to unlock my account so I can withdraw all my funds to external, safe bank account. Daya wasted about 20 min. and denied me any help and any information...
I simply gave up! THERE SHOULD BE MORE THAN $500 ON MY ACCOUNT, BUT BY NOW IT IS ALL PROBABLY STOLEN. I FEEL SCAMMED AND BULLIED BY DISCOVER BANK.
Today is Monday, March 25th. 2024, I expect and demand from discover bank to unlock and provide me legit and safe access to my checking account within 24 hours, so I can finally withdraw my own money to another bank.
- Scam
Preferred solution: Full refund
User's recommendation: STAY AWAY FROM DISCOVER BANK
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Verified Reviewer |
Portland, Oregon
Terrible Terrible Customer Service/Advocacy
Beware of Discover's Shocking Lack of Customer Empathy
I recently had the most astonishingly terrible customer service experience with Discover, and I feel compelled to share my story to warn others about the shocking lack of empathy and assistance I encountered.
Despite being in the Executive Office of Customer Advocacy, Joseph and the Discover team openly acknowledged their ability to address a late payment issue but callously declared they were "unwilling" to do so. This response, or lack thereof, left me questioning if their role truly encompasses advocating for the consumer.
The complete disinterest in resolving my concerns reflected poorly on Discover's commitment to its customers.
It is abundantly clear that they have zero regard for their customers as individuals. This has undeniably been the worst customer service experience I have ever encountered.
I want to emphasize that I will not rest until this unfortunate experience with Discover's customer service is widely known. It is my responsibility to ensure that others are made aware of the lack of support and empathy they may encounter as Discover customers.
Discover's handling of my situation has been nothing short of a disgrace, and I implore others to reconsider choosing them for their financial needs. No customer should be subjected to such callous treatment, especially when it could have been a straightforward matter for them to do the right thing.
Beware of Discover's Shocking Lack of Customer Empathy
I recently had the most astonishingly terrible customer service experience with Discover, and I feel compelled to share my story to warn others about the shocking lack of empathy and assistance I encountered.
Despite being in the Executive Office of Customer Advocacy, Joseph and the Discover team openly acknowledged their ability to address a late payment issue but callously declared they were "unwilling" to do so. This response, or lack thereof, left me questioning if their role truly encompasses advocating for the consumer.
The complete disinterest in resolving my concerns reflected poorly on Discover's commitment to its customers. It is abundantly clear that they have zero regard for their customers as individuals. This has undeniably been the worst customer service experience I have ever encountered.
I want to emphasize that I will not rest until this unfortunate experience with Discover's customer service is widely known.
It is my responsibility to ensure that others are made aware of the lack of support and empathy they may encounter as Discover customers.
Discover's handling of my situation has been nothing short of a disgrace, and I implore others to reconsider choosing them for their financial needs. No customer should be subjected to such callous treatment, especially when it could have been a straightforward matter for them to do the right thing.
- Extremely poor customer service or advocacy
Preferred solution: A simple deletion of an entry on my credit report
User's recommendation: Avoid like the plague
Pay on time
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Discover card still decreasing my credit
They won’t contact me
Preferred solution: They have to give me my credit limit back
Concord, New Hampshire
Fraud attempt
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Verified Reviewer |
Greenwood, Delaware
No concern for their customers at all
- Good card
- Horrible customer policies
Preferred solution: My account back
User's recommendation: Stay away from them!
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Available credit
Preferred solution: Have my available limit back
User's recommendation: Don’t waste your time with discover card
Osage Beach, Missouri
There are 2 charges on my new Discover card from Howly.com both on 1/16/24 one for $1.00 & the others for $55.00. I called the number listed and they say they didn’t issue any charges.
User's recommendation: Be careful and check all charges
Portland, Oregon
I just need an address I will not pay someone else for that it down right stupid to expect a credit card holder to pay for something that simple
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Verified Reviewer
Un answered questions that I have rights to ask
Preferred solution: An explanation of the truth
Lake Worth, Florida
Activar mi tarjeta para usar con Google pay
Card activity
Preferred solution: Attempted use of frozen card
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Verified Reviewer
I want to cancel my account
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Credit card
Preferred solution: Credit card is not working
Discover student card application
Preferred solution: Help with my application
Murray, Utah
Total Trash Company
- Not willing to send cards
- Just want customers out
- Poor to none responsive customer service
Preferred solution: Get to normal Banking or Get our of it.
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Verified Reviewer
Disgraceful customer
Preferred solution: Make sure that you don’t charge my account.
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Stick with credit unions. They don't screw customers so they can buy naming rights to sports venues.