Discover Bank
Reviews and Complaints
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Verified Reviewer
Robbed twice
Discover Bank robbery x2
Robbed me twice, courtesy of Discover Bank. Online accounts were hacked/compromised.
Found unauthorized transactions on my checking debit card. Called & went through fraud protection, filed a police report, & asked for ALL of my accounts to be locked. This request was also recorded by Discover. 2 hours later an unauthorized transfer of 7k was taken from my savings account.
Notified Discover, filed police report, etc. Discover now says they couldn't retrieve the UNAUTHORIZED transfer so tough *** Are they not FDIC insured as they claim? Is their online security so bad they cannot prevent this? Are their online reps so confused that my last call was transferred to (7) different people with no resolution?
If you have any hope of KEEPING your hard earned money do NOT, repeat DO NOT, put it in any Discover Bank accounts!!! Please learn from experience, dont be a victim like Discover has made me!
- Let your money be stolen
Preferred solution: Full refund
User's recommendation: Run as far as you can from Discover Bank!
Greenwood, Delaware
Still trying to get a refund
I have been trying to get a refund on a purchase for 18 months. Customer service has been horrible.
I get different answers every time, and they ask for something else whenever I provide what they request. They place the burden of communication between the merchant and Discover on the customer. It is horrible since customers know how the company processes charges/credits/communications with merchants. They describe themselves as liaison but do not communicate between them.
They do not care about the financial pains they put customers through. In my case, the merchant has repeatedly authorized the credit to be authorized, but Discover simply won't do it.
I don't understand how it isn't considered fraud or theft. Absolutely the worst company I have ever had to deal with.
- Cash back
- Customer service
Preferred solution: Full refund
User's recommendation: Don't use Discover! There are so many other options with the same or better benefits. Save yourself the heartache.
I strongly suggest writing a Short, Concise, letter to the lowest customer service person at the company. A list of these people will be found on www.Elliott.org search for company contacts.
Mail the letter to the lowest person on the ladder. Wait one week for a response, if none, mail the same letter to the next one up the ladder.
Do not use any emotion, just the facts and a suggested resolution. Often AI is handling your problem and cannot figure out how to help.
I need a new card
I cannot find my card DISCOVER
Vicky Filson
Card ending in 5989 look I just need a new card this is ridiculous that I need to write over 100 words just sent me a new card
Preferred solution: DISCOVER Vicky Filson Card ending in 5989 I need a new card. Cannot find my other one. It’s in my house somewhere.
Misplaced card
Misplaced card. Needed to replace, it was a quick and pleasant experience to work with the agent that helped me
User's recommendation: Great, quick service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |This person supports our platform.
SupporterDiscover card still decreasing my credit
They won’t contact me
I have never missed a payment, I always pay my balance in full in advance.
My FICO credit score has increased too, now discover has just decided to decrease my availability just for no reason and they wont do anything about it
Preferred solution: They have to give me my credit limit back
Concord, New Hampshire
Fraud attempt
received an email from Meta saying that I had made an update to my Discover card, which I did not do. And a dollar was charged to my account.
It seemed very suspicious.
The person who assisted on my call was very helpful. I was actually transferred three times but each person was very friendly and explained the transfers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Greenwood, Delaware
No concern for their customers at all
Just had my account closed due to missing a deadline for identity verification. I called after my card was declined and they said it had been canceled 3 days prior.
Ive had the card for more than 10 years.
I didnt receive a single notification regarding this. Even in their app nothing was mentioned.
- Good card
- Horrible customer policies
Preferred solution: My account back
User's recommendation: Stay away from them!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |This person supports our platform.
SupporterAvailable credit
I always make my payment in full and on time but discover card had no business in decreasing my available credit. My FICO score has even increase so they have no reason decreasing my avaibility.
I have have another credit card with another bank and everything is going smoothly with them.
I regret that I chose discover card
Preferred solution: Have my available limit back
User's recommendation: Don’t waste your time with discover card
There are 2 charges on my new Discover card from Howly.com both on 1/16/24 one for $1.00 & the others for $55.00. I called the number listed and they say they didn’t issue any charges.
I want Discover Card to Remove these charges from my Discover Credit Card as soon as possible. Sharon Ann Smith
User's recommendation: Be careful and check all charges
Portland, Oregon
I just need an address I will not pay someone else for that it down right stupid to expect a credit card holder to pay for something that simple
I simply want an address why do you make me pay someone else when you can answer that simple question
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUn answered questions that I have rights to ask
I just opened a checking and savings account in November. All of a sudden I am blocked and account is frozen due to suspicious activity...from the mail I receive and the investigating I've done my name has had many accounts open with you for many years.
Is my account frozen because I was asking too many legitimate questions? Confused isn't even the word.
Preferred solution: An explanation of the truth
Lake Worth, Florida
Activar mi tarjeta para usar con Google pay
El banco tiene muchos buenos beneficios para mí, lo que si estoy muy molesto es con el servicio al cliente y más aún siendo un banco tan grande no pueda comunicarme en español.
Aún no resuelvo mi problema.
Card activity
I lost my wallet and put a freeze on my card last night. I want to find out if theres been any attempted use of the card.
Preferred solution: Attempted use of frozen card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want to cancel my account
I want to talk to customer service about my account I just open with them please can someone please help me I
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCredit card
Hello
I called to your companys customer service number many times
My card is not working
Declined
Do not honor
Preferred solution: Credit card is not working
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Stick with credit unions. They don't screw customers so they can buy naming rights to sports venues.