Contact Discover Bank Customer Service
Discover Bank Phone Numbers and Emails
Toll-Free Number:
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(800) 347-2683English/Español
Customer Service:
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(800) 767-7344Discover Student Deposits Program
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(800) 347-7454For calls from a TDD/TTY device
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(855) 361-3435Home Loans
Discover Bank Emails:
Discover Bank Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Discover Bank Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Discover Bank is 8003472683. 82% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 64% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Discover Bank may ask you for the following information to identify you as a customer: first and last name, social security number or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Discover Bank Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Discover Bank is 8003472683. 82% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 64% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Discover Bank may ask you for the following information to identify you as a customer: first and last name, social security number or phone number.
People call Discover Bank mainly because of cards, account, payments and charges.
23% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Discover Bank is mediarelations@discover.com. 48% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Discover Bank Website:
Discover Bank Help Center:
Corporate Office Address:
Other Info (opening hours):
Additional Contact Number:
800-DISCOVER
Mailing Address:
P.O. Box 30943,
Salt Lake City
Utah 84130-0943
Payment Addresses:
P.O. Box 6103,
Carol Stream,
Illinois 60197-6103
P.O. Box 29013,
Phoenix,
Arizona 85038-9013
P.O. Box 70176,
Philadelphia,
Pennsylvania 19176-0176
P.O. Box 71242,
Charlotte,
North Carolina 28272-1242
Discover Gift Cards:
P.O. Box 52145,
Phoenix,
Arizona 85027-2145
Hours:
Monday - Friday: 8:00am - 11:00pm
Saturday - Sunday: 9:00am - 6:00pm
Other Locations:
United Kingdom
201 Talgarth Road,
Hammersmith,
London W6 8BJ,
England
Singapore
3 Fraser St,
Singapore 189352
Fax:
How Good is Discover Bank's Customer Service?
Summary of Discover Bank Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Discover Bank?
Payments and Charges Question:
- “Pay my bill”
- “A payment of216.49 was taken from my acct”
- “Court payment”
Cards Question:
- “My card was declined”
- “My card being rejected at stores”
- “Would like my card reinstated”
Account Question:
- “Account balance”
- “Account lockex”
- “Pay past due balance with a debit card”
Request for Information Question:
- “Question about payment”
- “Check status on my aplicación”
- “Questions about transfers to my discover savings...”
Product/ Service Question:
- “Talk to a human being for a personal loan!”
- “Loan”
- “Withdrawal”
Shipping and Delivery Question:
- “I didn't get my credit card”
- “Me mandaron una carta para q aplicara una tarjeta aplico por el codigo y me la negaron”
- “Tarjeta de credito”
Activation/ Cancellation Question:
- “Cancelar”
- “I need to cancel my card”
- “I want to cancel my account”
Return/ Replace Question:
- “Change of address”
- “Change pw”
- “Address change”
Website/ Application Question:
- “Mobile application”
- “Try to talk to someone to fill out the application for credit card”
- “Change my address for applications”
Employment Question:
- “Pay off my loan account”
- “Pay off document”
- “To pay off 2 credit cards and 2 personal loans have some extra for a central air unit installed”
Refund Question:
- “Refund”
- “Refunding deposit”
- “I will applying 6000 but amount credited is 3480 ? But refund is 6000 y refund”
Staff Question:
- “My mom Genevieve Kufta passed away and I want to end Discover service”
- “Customer service”
- “No customer service”
Other Question:
- “Auto pay was denied”
- “Bank check”
- “Settle my debt”
Compare Discover Bank Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
