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I opened a discover saving account in feburary 2016 because of the competitive rate, and I made several deposits into my account. Things are fine until when I need to withdraw some of the fund to my US checking account for some bill pays. Not only discover bank interupted the transfer. they procceed to freeze my account. I have provided personal identifications 3 times to validate the transaction and spoke with several departments. The decision from discover was to close my due to "suspicious fraud transaction". ( so discover only like deposits and not withdrawls?? ) I then waited a whole month for my closing balance return to me and after several phone calls they claim they are working on it and the balance will be returned.

In all honest I don't know what more I can do other than opening up a small claim court case in the future.

Product or Service Mentioned: Discover Bank Account.

Reason of review: Poor customer service.

Monetary Loss: $1845.

Preferred solution: Full refund.

Company wrote 0 private or public responses to the review from Apr 30, 2016.
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Anonymous
#1337724

You need to file a complaint with the FTC and the BBB. Complaining on complaint/review websites won't get you anywhere.

Filing with the FTC and BBB may not get you anywhere with the corporate administration in the White House these days, but you will get much further than you will here. Complaining here is a good step to take, but filing with the other two should be the FIRST steps you take.

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