I recently paid off my Discover personal loan IN FULL. These idiots misplaced or misposted my payment.
The check was cashed on the 27th of April. I sent them a copy of the cashed check. When that wasn’t good enough for these imbeciles my bank sent proof. My payment was finally credited but not posted as a payment until may 7th even tho they cashed my cashiers check on the 27th of April.
Obviously I received a late fee. I woke up a few days ago to an email stating my credit card (which is also completely paid off) was suspended due to my personal loan being in default. This is absolutely nuts. Ive been a discover customer for close to 20 yrs without any issues till now.
I sent a response to their shitty customer service department with my concerns and all I received was a canned response asking me if id like to close my account.
This company is unbelievable. Stay away from them!!!
Product or Service Mentioned: Discover Bank Loan.
Reason of review: Problems with payment.