Discover Bank
Discover Bank Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Discover Bank has 1.7 star rating based on 199 customer reviews. Consumers are mostly dissatisfied.
42% of users would likely recommend Discover Bank to a friend or colleague.
- Rating Distribution
Pros: Cash back, Less wait time to call customer care, 0 percent interest for the promotional period.
Cons: Customer service, Customer care service, Not willing to help.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Discover Bank has 1.7 star rating based on 199 customer reviews. Consumers are mostly dissatisfied.
42% of users would likely recommend Discover Bank to a friend or colleague.
- Rating Distribution
Pros: Cash back, Less wait time to call customer care, 0 percent interest for the promotional period.
Cons: Customer service, Customer care service, Not willing to help.Recent recommendations regarding this business are as follows: "Understand Discover Bank will block your access to any significant amount of cash on any given day including during business hours", "Great, quick service", "Don't use Discover! There are so many other options with the same or better benefits. Save yourself the heartache.", "STAY AWAY FROM DISCOVER BANK", "Avoid like the plague".
Most users want Discover Bank to offer a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Discover Bank Reviews
"Misplaced card"
Misplaced card. Needed to replace, it was a quick and pleasant experience to work with the agent that helped me User's recommendation: Great, quick service
"I couldn’t talk to anyone"
Im locked out of my app. It wont let me reset my password. I have to make a payment. Tried to call this morning and I couldnt get anyone
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Verified Reviewer
Robbed twice
Discover Bank robbery x2
Robbed me twice, courtesy of Discover Bank. Online accounts were hacked/compromised.
Found unauthorized transactions on my checking debit card. Called & went through fraud protection, filed a police report, & asked for ALL of my accounts to be locked. This request was also recorded by Discover. 2 hours later an unauthorized transfer of 7k was taken from my savings account.
Notified Discover, filed police report, etc. Discover now says they couldn't retrieve the UNAUTHORIZED transfer so tough *** Are they not FDIC insured as they claim? Is their online security so bad they cannot prevent this? Are their online reps so confused that my last call was transferred to (7) different people with no resolution?
If you have any hope of KEEPING your hard earned money do NOT, repeat DO NOT, put it in any Discover Bank accounts!!! Please learn from experience, dont be a victim like Discover has made me!
- Let your money be stolen
Preferred solution: Full refund
User's recommendation: Run as far as you can from Discover Bank!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Discover Bank Checking problem
My Discover bank checking balance is 14500. I attempted to withdraw 9k to pay cash to purchase a vehicle from a private seller.
Discover advertises as 24/7 banking. So I called to request a window of time to withdraw the funds via ATM or at a Walmart money services desk. Long story short they approved the window but proceeded to repeatedly reject the transactions. I spoke to them 6 different times (min) and the final excuse was its a security issue we have no control over.
So consumers! You need to understand when you use virtual banks you often cannot access your cash upon request even when there is more than enough balance in your account to cover the requested amount.
Legally they cannot hold your funds but of course they do it anyway. Infuriating!!
- Big bank good rates no fees
- Block your ability to access cash
Preferred solution: Apology
User's recommendation: Understand Discover Bank will block your access to any significant amount of cash on any given day including during business hours
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
DISCOVER BANK
AFTER MY COMPLAINT VS DISCOVER BANK IN NOV. 2023 I HAVE BEEN SCAMMED AND BLOCKED OUT AND BEING IGNORED FOR OVER 3 MONTHS NOW.
- No access to my checking account - 2 bank accounts that were connected - fifth third bank and huntington bank checking accounts have also been disconnected and denied access by discover bank when tried to reconnect. - Debit Card is not working = no access to my money I tried calling discover bank in january several times, but due to over 10/20 min. wait time I was never allowed to speak with a real person. Due to serious health problems for better/cheaper health treatment on January 28th.
I moved to Poland (europe) until August, 2024, and it has become completely impossible to reach someone from discover bank - 7 hours time difference, expensive international calls from neighbors home phone. | still tried whenever fit and called at least 4 different times over the last several weeks. Just like in November, 2023, also on Jan. 29th.
scaM elephant insurance company tried again to charge my acct. again. even though I have been insured with Allstate from Nov. 9th.
until Feb. 9th. 2024. Finally, On March 20th.
I was able to reach someone from discover bank - Daya. I explained to her everything, I begged her to unlock my account so I can withdraw all my funds to external, safe bank account. Daya wasted about 20 min. and denied me any help and any information...
I simply gave up! THERE SHOULD BE MORE THAN $500 ON MY ACCOUNT, BUT BY NOW IT IS ALL PROBABLY STOLEN. I FEEL SCAMMED AND BULLIED BY DISCOVER BANK.
Today is Monday, March 25th. 2024, I expect and demand from discover bank to unlock and provide me legit and safe access to my checking account within 24 hours, so I can finally withdraw my own money to another bank.
- Scam
Preferred solution: Full refund
User's recommendation: STAY AWAY FROM DISCOVER BANK
Erie, Pennsylvania
I couldn’t talk to anyone
Im locked out of my app. It wont let me reset my password.
I have to make a payment. Tried to call this morning and I couldnt get anyone
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Verified Reviewer |
Portland, Oregon
Terrible Terrible Customer Service/Advocacy
Beware of Discover's Shocking Lack of Customer Empathy
I recently had the most astonishingly terrible customer service experience with Discover, and I feel compelled to share my story to warn others about the shocking lack of empathy and assistance I encountered.
Despite being in the Executive Office of Customer Advocacy, Joseph and the Discover team openly acknowledged their ability to address a late payment issue but callously declared they were "unwilling" to do so. This response, or lack thereof, left me questioning if their role truly encompasses advocating for the consumer.
The complete disinterest in resolving my concerns reflected poorly on Discover's commitment to its customers.
It is abundantly clear that they have zero regard for their customers as individuals. This has undeniably been the worst customer service experience I have ever encountered.
I want to emphasize that I will not rest until this unfortunate experience with Discover's customer service is widely known. It is my responsibility to ensure that others are made aware of the lack of support and empathy they may encounter as Discover customers.
Discover's handling of my situation has been nothing short of a disgrace, and I implore others to reconsider choosing them for their financial needs. No customer should be subjected to such callous treatment, especially when it could have been a straightforward matter for them to do the right thing.
Beware of Discover's Shocking Lack of Customer Empathy
I recently had the most astonishingly terrible customer service experience with Discover, and I feel compelled to share my story to warn others about the shocking lack of empathy and assistance I encountered.
Despite being in the Executive Office of Customer Advocacy, Joseph and the Discover team openly acknowledged their ability to address a late payment issue but callously declared they were "unwilling" to do so. This response, or lack thereof, left me questioning if their role truly encompasses advocating for the consumer.
The complete disinterest in resolving my concerns reflected poorly on Discover's commitment to its customers. It is abundantly clear that they have zero regard for their customers as individuals. This has undeniably been the worst customer service experience I have ever encountered.
I want to emphasize that I will not rest until this unfortunate experience with Discover's customer service is widely known.
It is my responsibility to ensure that others are made aware of the lack of support and empathy they may encounter as Discover customers.
Discover's handling of my situation has been nothing short of a disgrace, and I implore others to reconsider choosing them for their financial needs. No customer should be subjected to such callous treatment, especially when it could have been a straightforward matter for them to do the right thing.
- Extremely poor customer service or advocacy
Preferred solution: A simple deletion of an entry on my credit report
User's recommendation: Avoid like the plague
Pay on time
Greenwood, Delaware
Still trying to get a refund
I have been trying to get a refund on a purchase for 18 months. Customer service has been horrible.
I get different answers every time, and they ask for something else whenever I provide what they request. They place the burden of communication between the merchant and Discover on the customer. It is horrible since customers know how the company processes charges/credits/communications with merchants. They describe themselves as liaison but do not communicate between them.
They do not care about the financial pains they put customers through. In my case, the merchant has repeatedly authorized the credit to be authorized, but Discover simply won't do it.
I don't understand how it isn't considered fraud or theft. Absolutely the worst company I have ever had to deal with.
- Cash back
- Customer service
Preferred solution: Full refund
User's recommendation: Don't use Discover! There are so many other options with the same or better benefits. Save yourself the heartache.
I strongly suggest writing a Short, Concise, letter to the lowest customer service person at the company. A list of these people will be found on www.Elliott.org search for company contacts.
Mail the letter to the lowest person on the ladder. Wait one week for a response, if none, mail the same letter to the next one up the ladder.
Do not use any emotion, just the facts and a suggested resolution. Often AI is handling your problem and cannot figure out how to help.
I need a new card
I cannot find my card DISCOVER
Vicky Filson
Card ending in 5989 look I just need a new card this is ridiculous that I need to write over 100 words just sent me a new card
Preferred solution: DISCOVER Vicky Filson Card ending in 5989 I need a new card. Cannot find my other one. It’s in my house somewhere.
Misplaced card
Misplaced card. Needed to replace, it was a quick and pleasant experience to work with the agent that helped me
User's recommendation: Great, quick service
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Discover card still decreasing my credit
They won’t contact me
I have never missed a payment, I always pay my balance in full in advance.
My FICO credit score has increased too, now discover has just decided to decrease my availability just for no reason and they wont do anything about it
Preferred solution: They have to give me my credit limit back
Concord, New Hampshire
Fraud attempt
received an email from Meta saying that I had made an update to my Discover card, which I did not do. And a dollar was charged to my account.
It seemed very suspicious.
The person who assisted on my call was very helpful. I was actually transferred three times but each person was very friendly and explained the transfers.
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Verified Reviewer |
Greenwood, Delaware
No concern for their customers at all
Just had my account closed due to missing a deadline for identity verification. I called after my card was declined and they said it had been canceled 3 days prior.
Ive had the card for more than 10 years.
I didnt receive a single notification regarding this. Even in their app nothing was mentioned.
- Good card
- Horrible customer policies
Preferred solution: My account back
User's recommendation: Stay away from them!
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Available credit
I always make my payment in full and on time but discover card had no business in decreasing my available credit. My FICO score has even increase so they have no reason decreasing my avaibility.
I have have another credit card with another bank and everything is going smoothly with them.
I regret that I chose discover card
Preferred solution: Have my available limit back
User's recommendation: Don’t waste your time with discover card
Osage Beach, Missouri
There are 2 charges on my new Discover card from Howly.com both on 1/16/24 one for $1.00 & the others for $55.00. I called the number listed and they say they didn’t issue any charges.
I want Discover Card to Remove these charges from my Discover Credit Card as soon as possible. Sharon Ann Smith
User's recommendation: Be careful and check all charges
Portland, Oregon
I just need an address I will not pay someone else for that it down right stupid to expect a credit card holder to pay for something that simple
I simply want an address why do you make me pay someone else when you can answer that simple question
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Verified Reviewer
Un answered questions that I have rights to ask
I just opened a checking and savings account in November. All of a sudden I am blocked and account is frozen due to suspicious activity...from the mail I receive and the investigating I've done my name has had many accounts open with you for many years.
Is my account frozen because I was asking too many legitimate questions? Confused isn't even the word.
Preferred solution: An explanation of the truth
Lake Worth, Florida
Activar mi tarjeta para usar con Google pay
El banco tiene muchos buenos beneficios para mí, lo que si estoy muy molesto es con el servicio al cliente y más aún siendo un banco tan grande no pueda comunicarme en español.
Aún no resuelvo mi problema.
Card activity
I lost my wallet and put a freeze on my card last night. I want to find out if theres been any attempted use of the card.
Preferred solution: Attempted use of frozen card
About
, , Discover Global Network
Discover Bank or Discover Financial Services, Inc. is a company which issues Discover credit cards. And most cards with the Discover brand are issued by it. The company has been on the financial market since 1985 but not as an independent one. It used to be a part of such companies as Sears, Dean Witter, and then Morgan Stanley. In 2007 Discover Financial Services, Inc. became independent. Currently it represents the third largest credit card brand in the country. The number of Discover cardholders is around 50 million people. The company is headquartered in Riverwoods, Illinois, U.S.
Discover Bank is ranked 229 out of 1521 in Banks category
USA
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Stick with credit unions. They don't screw customers so they can buy naming rights to sports venues.